Professional support packages

We provide organizations with professional assistance along their deployment, maintenance and usage of the platforms. It ensures them guaranteed response time and prioritization of their requests and questions

Leverage our robust assistance

Our 100% in-house customer success team provides prompt and professional support service to ensure you optimal operations on our XTM suite.

Unlimited questions

Whenever you have a question or encountered an issue, you can reach out to our team.

Optimal response time

When you subscribe to our standard/premium support, your requests will be handled within a guaranteed time frame.

Multiple contact channels

Reach out to our customer success team through portal, ticketing system, private Slack channel.

Regular health checks

A Filigran private tool to collect and analyze platform configurations, metrics and high level KPIs (not the data).

Integration Workshops

Ensure a proper integration between XTM suite and organizations’ cybersecurity ecosystems with our customer success management team.

Maximize our products value within your organization

Whatever stage and size your company is, we have a support plan that fits your team adapted to your use cases and needs.

Options
Standard support
Premium support
Communication channels
Ticketing system
Support hours
10 x 5
24 x 7
Response time for low severity issues
24 hours
12 hours
Response time for major severity issues
4 hours
2 hour
Security notifications
Check
Check
Hotfixes and bug escalation
Check
Check
Health checks
2
4
Architecture and integration workshops
1
2
Product brief
Standard support
Premium support
Communication channels
Ticketing system
Support hours
10 x 5
24 x 7
Response time for low severity issues
24 hours
12 hours
Response time for major severity issues
4 hours
2 hour
Security notifications
Check
Check
Hotfixes and bug escalation
Check
Check
Health checks
2
4
Architecture and integration workshops
1
2
Product brief

Get Started Today.

Try the live demo for free or book a personalized demo to discover how our solutions can streamline your cybersecurity operations.