We provide organizations with professional assistance along their deployment, maintenance and usage of the platforms. It ensures them guaranteed response time and prioritization of their requests and questions
Leverage our robust assistance
Our 100% in-house customer success team provides prompt and professional support service to ensure you optimal operations on our XTM suite.
Unlimited questions
Whenever you have a question or encountered an issue, you can reach out to our team.
Optimal response time
When you subscribe to our standard/premium support, your requests will be handled within a guaranteed time frame.
Multiple contact channels
Reach out to our customer success team through portal, ticketing system, private Slack channel.
Regular health checks
A Filigran private tool to collect and analyze platform configurations, metrics and high level KPIs (not the data).
Integration Workshops
Ensure a proper integration between XTM suite and organizations’ cybersecurity ecosystems with our customer success management team.
Want to know more?
Talk to the Filigran team to learn more about the support packages!
Maximize our products value within your organization
Whatever stage and size your company is, we have a support plan that fits your team adapted to your use cases and needs.
Options
Standard support
Premium support
Communication channels
Ticketing system
Support hours
10 x 5
24 x 7
Response time for low severity issues
24 hours
12 hours
Response time for major severity issues
4 hours
2 hours
Security notifications
Hotfixes and bug escalation
Health checks
2
4
Architecture and integration workshops
1
2
Product brief
Standard support
Premium support
Communication channels
Ticketing system
Support hours
10 x 5
24 x 7
Response time for low severity issues
24 hours
12 hours
Response time for major severity issues
4 hours
2 hours
Security notifications
Hotfixes and bug escalation
Health checks
2
4
Architecture and integration workshops
1
2
Product brief
Explore other offerings
Discover Filigran’s value-added services designed to ensure you maximize the value of your journey with Filigran products.
Software as a Service
Filigran provides fully hosted and managed cloud private instances for all product available in the XTM Suite.
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Enterprise Edition
Our Enterprise Edition (EE) provides highly demanding organizations with a version that includes additional and powerful features, which require specific investments in research and development.
Learn More
OpenCTI Training courses
Learn how to use Filigran solutions with e-learning or instructor-led training, tailored for both analysts and administrators.
Learn More
Get Started Today.
Try the live demo for free or book a personalized demo to discover how our solutions can streamline your cybersecurity operations.