Maximize our products value within your organization
Whatever stage and size your company is, we have a support plan that fits your team adapted to your use cases and needs.
![]() Standard Support |
![]() Premium Support |
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Communication channels | Ticketing system | Ticketing + Phone |
Support hours | 10×5 | 24×7 |
Response time | 1 business day | 12 hours |
Urgent issue SLA | 4 hours | 2 hours |
Unlimited questions and issues | ![]() |
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Security notifications | ![]() |
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Hotfixes and bug escalation | ![]() |
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Health checks | 2 | 4 |
Architecture & integration workshops | 1 | 2 |
Product brief | ||
Pricing |