Enterprise Support

Filigran’s Support subscription provides organizations with professional assistance along their deployment, maintenance and usage of the platforms. It ensures them guaranteed response time and prioritization of their requests and questions.

Maximize our products value within your organization

Whatever stage and size your company is, we have a support plan that fits your team adapted to your use cases and needs.

Standard Support

Premium Support

Communication channels Ticketing system Ticketing + Phone
Support hours 10×5 24×7
Response time 1 business day 12 hours
Urgent issue SLA 4 hours 2 hours
Unlimited questions and issues
Security notifications
Hotfixes and bug escalation
Health checks 2 4
Architecture & integration workshops 1 2
Product brief

Included in all subscriptions

Cloud Hosting subscription also include standard support and custom workshops which bring added value to our customers.