Enterprise Support

Filigran’s Support subscription provides organizations with professional assistance along their deployment, maintenance and usage of the platforms. It ensures them guaranteed response time and prioritization of their requests and questions.

Maximize our products value within your organization

Whatever stage and size your company is, we have a support plan that fits your team adapted to your use cases and needs.

Standard Support

Premium Support
Communication channels Ticketing system Ticketing + Phone
Support hours 10×5 24×7
Response time 1 business day 12 hours
Urgent issue SLA 4 hours 2 hours
Unlimited questions and issues
Security notifications
Hotfixes and bug escalation
Health checks 2 4
Architecture & integration workshops 1 2
Product brief
Pricing

Included in all subscriptions

Cloud Hosting subscription also include standard support and custom workshops which bring added value to our customers.

Health Check

Filigran has developed tools to analyse platform configurations and metrics (not the data). After launching this tool, the engineering team is able to provide guidance to administrators in order to enhance stability and performances.

Integration Workshops

Filigran Customer Success Managers handle support requests and are able to assist organizations in the platforms configuration to cover their use cases and ensure a proper integration with their cybersecurity ecosystem.