Services built around your XTM journey
SaaS hosting, enterprise editions, professional support and official training: everything you need to deploy, operate and master the Filigran XTM suite, delivered by the team that builds it.
Everything you need to succeed with XTM
Discover Filigran’s value-added services designed to ensure you maximize the value of your journey with Filigran products.
Software as a Service
Filigran provides fully hosted and managed cloud private instances for all product available in the XTM Suite.
View SaaS hosting optionsSupport and Services
Professional assistance along your deployment, maintenance and usage of the platforms, with guaranteed response time and prioritization of your requests and questions.
View our support optionsOpenCTI Enterprise Edition
Our OpenCTI Enterprise Edition (EE) provides highly demanding organizations with a version that includes additional and powerful features, which require specific investments in research and development.
Explore OpenCTI Enterprise EditionOpenAEV Enterprise Edition
Operationalize adversarial exposure validation at scale. Move faster, automate more, and continuously strengthen your security posture with AI-powered scenarios and advanced integrations.
Explore OpenAEV Enterprise EditionFiligran Academy
Master Filigran solutions and enhance your cybersecurity skills with engaging, hands-on learning paths designed for every level on Filigran Academy.
Explore official trainingPartner network
Certified MSSPs, solutions providers and technology alliances to deploy and operate Filigran platforms in your region.
Become a partnerLeverage our robust assistance
Our 100% in-house customer success team provides prompt and professional support service to ensure you optimal operations on our XTM suite.
Unlimited questions
Whenever you have a question or encountered an issue, you can reach out to our team.
Optimal response time
When you subscribe to our standard/premium support, your requests will be handled within a guaranteed time frame.
Multiple contact channels
Reach out to our customer success team through portal, ticketing system, private Slack channel.
Regular health checks
A Filigran private tool to collect and analyze platform configurations, metrics and high level KPIs (not the data).
Integration Workshops
Ensure a proper integration between XTM suite and organizations’ cybersecurity ecosystems with our customer success management team.
Want to know more?
Talk to the Filigran team to learn more about the support packages!
Contact salesMaximize our products value within your organization
Whatever stage and size your company is, we have a support plan that fits your team adapted to your use cases and needs.
Standard support
For teams running the XTM suite in production.
- Support Portal
- Support hours: 8 x 5
- Response within 24 hours for low severity issues
- Response within 4 hours for major severity issues
- Free on-boarding courses on Filigran Academy
- Assigned customer success manager
- Security notifications
- Hot fixes and bug escalation
- 2 health checks per year
Premium support
For mission-critical deployments that need 24x7 coverage.
- Support Portal + private Slack channel
- Support hours: 24 x 7
- Response within 12 hours for low severity issues
- Response within 2 hours for major severity issues
- Free on-boarding courses on Filigran Academy
- Assigned customer success manager
- Security notifications
- Hot fixes and bug escalation
- 4 health checks per year
Always up-to-date and adaptable
Filigran’s SaaS offering is easy to implement, operate and scale your threat intelligence driven approach to anticipate future attacks, identify priorities and establish remediation paths.
- Enterprise Edition included, with exclusive features such as advanced correlation and pattern detection
- Each SaaS instance runs in its own infrastructure tenant to ensure strict segregation between customers
- All-in-one, no hidden cost: unlimited number of users, data sources and integrations
- Standard support attached to all cloud hosting plans, including 2 health checks per year and 1 annual workshop
Gateway to mastering OpenCTI and OpenAEV
Unlock the skills you need to become an expert in Filigran products with flexible, practical, and engaging learning experiences.
OpenCTI 101 - Building a strong foundation
Covers the basics of OpenCTI, including core concepts, interface navigation, and foundational threat intelligence workflows.
OpenCTI 201 - Intermediate application
Focuses on real-world use cases, integrations with security tools, automation, and team collaboration.
OpenCTI 301 - Advanced use cases and certification preparation
Explores complex use cases, advanced configurations, custom development, and prepares learners for certification.
OpenAEV 101 - Introduction to adversarial exposure validation
Learn the fundamentals of Adversarial Exposure Validation (AEV) and how OpenAEV strengthens cybersecurity through safe, controlled emulations and simulations.
OpenAEV 201 - Operational integration & continuous validation
Learn to connect OpenAEV with OpenCTI, SIEM, and SOAR tools to operationalize adversarial validation and support ongoing threat-informed defense.
OpenAEV 301 - Advanced scenario design & program maturity
Master complex emulation and simulation design, automation, and reporting to drive a mature AEV program, and prepare for OpenAEV certification.
Get Started Today.
Try the live demo for free or book a personalized demo to discover how our solutions can streamline your cybersecurity operations.