Filigran’s Service Level Agreement
Find and download Filigran’s Service Level Agreement (SLA), outlining our commitments to service availability and support for the Filigran Software.
Our availability and support commitments
The Service Level Agreement describes Filigran’s commitments to service availability for the Cloud Services and the support levels (priority levels, response times and coverage) that apply to the Filigran Software and the Filigran-developed connectors. It is incorporated by reference into the Master Software and Services Agreement.
The latest version of the document is available for download below.
Download the Service Level Agreement
Version 2.0 – February 2026.